Return FAQ
Returns FAQs1. What is your return policy?
Diverse Images offers a 100% satisfaction guarantee. If for any reason you are not completely satisfied, we will gladly accept a return for exchange or for refund (less Shipping), provided the item be returned within thirty (30) days from date of shipment. See our terms and conditions for full details, including our policy for gift returns.
2. How do I return an item?
We will gladly accept a return for exchange within thirty (30) days from date of shipment.
How to return an UNFRAMED or FRAMED item:
To return your item(s) please pack them in the original tube or box and include the completed Return Instructions form, which you will find on the back of the invoice included with your shipment. Be sure to specify the reason for the return, and what action you would like us to take: Free Replacement or Refund
Diverse Images may be unable to process returns received without this form or a written explanation of the reason for the return with the order number.
3. Can I return an item that I received as a gift?
We will gladly accept a gift return for exchange within thirty (30) days from date of shipment. To return goods, please save the item(s) and packaging. Be sure to include a copy of your invoice (packing slip) with your return, along with an explanation stating why you are not satisfied with the item(s).
4. What if I want a refund for my return?
Refunds will be processed as a credit t o the credit card used at the time of purchase or in the form of a cheque drawn from UK funds for all other methods of payment. No refunds will be provided in the form of cash or in any other currency besides UK funds. All refund cheques will be mailed to the \"Invoice To\" address used when the order was placed.